Ordering Information - Solar Power Systems and Accessories

All Purchase Orders will be required in writing.
You may FAX orders to our Lindenow Head Office on (03) 5157 1641
or our Capalaba Queensland Office on (07) 3245 7343.

You can also EMAIL orders to or
or email our National Sales Manager.

PLEASE NOTE THAT ZCG SCALAR TERMS AND CONDITIONS OF SALE WILL APPLY.

ZCG Scalar have negotiated competitive rates with our main freight carriers TNT and TOLL IPEC in order to deliver to all destinations around Australia using the fastest and most economical services available. A street address is required for delivery, not a post office box.
We will dispatch via TNT or TOLL IPEC, unless you instruct us otherwise.

Customers can certainly nominate their own preferred freight carrier if they wish. Simply provide us the details.
International customers will need to make their own freight arrangements and provide us details.

ZCG Scalar company policy is to INSURE ALL OUTGOING FREIGHT against damage or loss during transit. The Transit Insurance rate is 1 PERCENT of the value of goods before GST. This amount will be invoiced as a separate line item.

IF YOU INSTRUCT ZCG SCALAR NOT TO INSURE YOUR FREIGHT, then ZCG Scalar accept no responsibility whatsoever for goods.

If you utilise your own freight carrier, then Transit Insurance will not be provided by ZCG Scalar.

On the day your goods are dispatched ex works from ZCG Scalar, you will receive written confirmation by email or fax of the Freight Company, the Consignment Note Number, the carrier's telephone number and website address where your goods can be tracked during transit. To track your goods, click here...

If goods do not arrive within a reasonable time, you should contact the freight company direct to make enquiries. TNT and TOLL IPEC contact details are here...

When goods arrive at their destination, before signing the Delivery Docket, it is the customer's responsibility to CHECK that all items are present and in good condition. If anything is found to have been damaged in transit, or is missing, make appropriate notes on the Delivery Docket prior to signing.
Then contact ZCG Scalar.

If this is not done, then any subsequent insurance claim will be rejected !
ZCG Scalar WILL NOT take any responsibility for uninsured goods or insured products signed for as being received in good order and condition, but later found to be damaged or missing.

Please instruct your staff accordingly prior to the arrival of goods.

No goods can be returned for credit unless ZCG Scalar have issued the Buyer with a
“Customer Return Authorisation Form” explaining the reason(s) why goods are being returned.
Where incorrect goods were ordered by the Buyer, a Re-Stocking Fee of 15 percent of the Invoiced value of the goods returned to ZCG Scalar will be payable by the Buyer.